The Contract:
The contract for a short-term holiday rental is between the Owners of Treshnish & Haunn Cottages (referred to as ‘us’ or ‘we’) and the person making the booking and all members of the party (referred to as ‘you’, ‘your’ ‘guests’) under the following booking conditions. Scottish law applies.
The Contract will be subject to the following booking conditions and must be complied with. The person named on the booking form is the “Responsible Person’ and agrees to take full responsibility for ensuring the terms and conditions of the booking are adhered to by all the guests in the party.
The Responsible Person must personally stay in the accommodation throughout the duration of the booking, and must be at least 21 years of age at the time of booking. Names, addresses and ages of all members of the party must be shared with the Owners on request.
Booking:
When you make a booking using our online booking system you will receive an automated booking summary by email. This does not form the beginning of a contract between us. The contract arises when your booking is subsequently confirmed by post or email.
Payments:
Payment of the deposit (25% of the holiday cost with a minimum payment of £125) along with receipt of the completed booking form will confirm the provisional booking.
We prefer payments made by bank transfer or by cheque (made out to Treshnish Partnership). Payments can also be made by debit or credit card via the Supercontrol booking system and we do not charge a supplement for this.
The balance of the rental is due 42 days before arrival. You will be sent a balance reminder email a few days beforehand.
If a booking is made less than 42 days before arrival full payment will be due when making the booking.
What is and isn’t included in the rent:
The rent includes bedlinen and towels, but not heating or electricity.
As part of our Environmental Policy, guests take responsibility for their own heating and electricity usage during their stay. Both are metered and guests pay the end of their stay by cheque or in cash. We allow for this cost when setting the cottage rental prices.
Cancellations:
- Bookings placed after 08 June 2020 for bookings from 01 August 2020 onwards have cancellation protection cover, meaning that if you cancel, for any reason, from 60 days up to and including 2 days before your check-in date, you will receive a full refund of the lodging costs you have paid subject to the following conditions.
- Only lodging costs are refunded. Additional extras, including but not limited to cleaning fees, tax and other ancillary charges are not refunded.
- Refund Payment for cancelled bookings will be released back to the cancelling guest on the scheduled date of check-out of the original booking.
- Cancellations made 1 day prior to or the day of check-in will not be eligible for refund. Example: For a check in on Saturday, Guests could cancel the prior Monday, Tuesday, Wednesday, and Thursday, but not Friday (1 day prior) or Saturday (day of check in).
- Guests may cancel their reservation by notifying Treshnish & Haunn Cottages in writing that they wish to cancel.
- If you cancel 61 or more days before check-in date, and we are able to re-let your cancelled dates, we will refund you the deposit amount. This may be less that you paid – for example if the final letting price was discounted or only some of the days were re-let. If we are unable to re-let the cottage there will be no refund given in any circumstances.
- Bookings cancelled one day prior to arrival will not be refunded.
- Bookings placed after 08 June 2020 for bookings from 01 August 2020 onwards have cancellation protection cover, meaning that if you cancel, for any reason, from 60 days up to and including 2 days before your check-in date, you will receive a full refund of the lodging costs you have paid subject to the following conditions.
- Bookings placed before 01 August 2020 are not cancellation protected, so the above conditions do not apply. Our previous cancellation policy applies to these bookings. Please refer to the booking conditions attached to your booking summary.
- Bookings are non transferable. If you are not able to take the booking yourself, this will be interpreted as a cancellation. You cannot transfer your booking on to another party.
- Cancellations beyond the Control of the Owners (Force Majeure) Should an unforeseen circumstance (such as a flood, fire or breakdown in the cottage) prevent us from being able to accommodate you once your booking has been confirmed, we will refund the full amount you have paid to us at that time. We would do everything we could to help you find alternative accommodation, but the value of your holiday is limited to the cost of the rental of the cottage from us, and you shall have no further claim against us.
Terms of Use:
Occupancy of the property is for the purposes of a holiday let referred to in paragraph 6 of schedule 1 of the Private Housing (Tenancies) (Scotland) Act 2016. You undertake to use the property solely for its purpose as a self-catering property and to accept the Owner’s right to refuse access to the accommodation to any person in the party deemed unsuitable.
Number of guests:
Occupancy of the property is restricted to the number of guests advertised for that property. We reserve the right to refuse entry should this condition not be observed.
Right of Entry:
Sometimes it is necessary to gain entry to the property in the middle of a week (for example to allow for routine appliance testing or to allow tradesmen to carry out repairs). We will always try to give notice before gaining access but we reserve the right to enter at any reasonable time without notice should the need arise.
Dogs:
A maximum of 2 dogs per property is permitted. There is a £20 charge per dog per booking. Occasionally we will accept 3 dogs – please contact us before making a booking.
Dogs must not be left unattended in the cottage at any time. They must bring their own bedding and not get onto the furniture.
Dogs should be wormed and treated for fleas before arrival, and must be walked under close control at all times (because we are a livestock farm).
Pet owners must ensure that they clean up after their pets in the cottage gardens.
Arrival times:
Guests for the Treshnish Cottages (SHIAN, DUILL, STUDIO, SHIELING) are welcome to arrive after 5pm on Friday and must depart by 10am on the morning of departure.
Guests for the Haunn Cottages (TOECHTAMHOR, EAST, MIDDLE, WEST) are welcome to arrive after 5pm on Saturday and must depart by 10am on the morning of departure.
Guests who have booked a Short Break should check the Booking Summary carefully for their arrival and departure times as the above reference to arrivals on a Friday or Saturday may not apply.
Cleaning:
Guests should leave the cottage as clean as they find it, and we provide a range of eco-friendly cleaning products for this purpose.
We reserve the right to charge guests for extra cleaning should the cottage require it on departure.
Extras:
Any extras, such as electricity, heating and logs, must be paid for by cheque or in cash at the end of your stay. We do not take card payments for these extras.
Standards:
Toechtamhor (4*) and West (3*) are regularly inspected and graded by VisitScotland. Studio is a similar standard to Toechtamhor whilst the other cottages are equipped and furnished to a similar standard as West but they are not in the VisitScotland grading scheme.
No smoking:
All the Treshnish & Haunn Cottages are non-smoking.
Wi-Fi:
Toechtamhor, Studio, Shian, Shieling and Duill: These cottages have unlimited Wi-Fi via the EE mobile network. We cannot be held responsible should the broadband signal become unavailable, for whatever reason.
East, Middle and West: There is WIFI in the Phone Room at the farm for guests staying in East, Middle and West to use for checking emails, weather forecasts et cetera. We cannot be held responsible should the broadband signal become unavailable.
Please note: Due to Covid-19, the Phone Room is closed until further notice. (You can stand outside to access the Wi-Fi.)
There is 3G/4G Vodafone and EE mobile signal at Treshnish – however mobile phone reception is patchy elsewhere on the island.
Water:
Because of our remote location we are unable to access mains water supply. The Treshnish Cottages water supply is from a borehole. Toechtamhor and the Haunn Blackhouses (East, Middle and West) water comes from 2 separate springs. All supplies are filtered and treated with UV light. They are regularly tested and maintained in accordance with current regulations.
Towels:
Please bring your own swimming/beach towels.
Updating the booking conditions:
We reserve the right to update and modify the booking conditions at any time.
