Treshnish & Haunn Cottages Covid statement
The Treshnish & Haunn Cottages Covid statement was first drafted on June 23rd 2020. We will update it when we have more information. Updated July 4th, 9th, 10th, 20th; August 1st and 23rd 2020.
Our priority is to ensure our cottages are properly prepared and disinfected in line with Scottish Government guidelines before your arrival to minimise risk to our guests, our staff and the island community.
August 23rd update: We have updated several areas of the information below. Please re-read in full.
August 1st update: With regional lockdowns now in place in parts of northern England, please get in touch with us if you are from one of the lockdown areas.
We have to follow the guidance of First Minister Nicola Sturgeon who said: “I strongly advise anyone planning to travel to areas affected in the north of England, or anyone planning to travel to Scotland from those same areas, to cancel their plans”.
If you are coming from an area which has been locked down and therefore have to cancel your booking with us, please get in touch as soon as possible. We will offer a full refund or to move your booking to a new date.
July 20th update: We are looking forward to our first guests arriving this weekend! We have reduced our booking capacity during August to about 50% of our normal main season bookings and are limiting ourselves to 6 changeovers in any one week to make sure we can get everything we need to do done on changeover days.
What we are doing before we open:
- Bookings: We have reduced the number of bookings each week to ensure we have the additional time required during each cottage changeover to ensure the cottages are properly prepared for your arrival.
- Risk assessments: We have a Covid-19 Risk Assessment which we will review on a regular basis.
- Training: We have done the ASSC approved training for the Scottish Government approved Covid cleaning protocols.
- Products: We will be using the usual cleaning materials we always use for deep cleaning, and sanitising with products with the required EN14476 number for eliminating viruses.
- Certification: We have signed up for the Good to Go! Scheme with Visit Britain.
- Covid-19 Terms & Conditions: Additional Covid-19 Terms & Conditions must be read and accepted when final payments are made before arrival.
What we are doing when we open:
- Bedding: we have bought duplicate bedding so that the duvet and pillow on your bed when you arrive will have been ‘rested’ for a week.
- Fogging: we have bought an environmentally friendly fogging machine to sanitise the cottage once it has been cleaned. Most fogging machines involve the user wearing full PPE but this one is safe to use without any PPE, and importantly it doesn’t leave any harmful residues.
- We fog the cottage once guests have departed and then again once we have finished getting the cottage ready for new guests.
What our guests will be doing:
- In the cottages which don’t have a dishwasher, the crockery, glassware and cutlery will have been put through the farmhouse dishwasher. Guests will need to put it away on arrival. Pots and pans will be clean but guests may wish to re-wash them in hot soapy water before use.
- In the cottages with a dishwasher, you will need to empty the dishwasher and put everything away on arrival. Pots and pans will be clean but guests may wish to re-wash them in hot soapy water before use.
- Having brought your own bedlinen, towels with you, the beds will have a fresh duvet, mattress protector and one pillow per person.
On departure, we respectively ask that:
- Guests leave the cottage as clean as they found it on arrival, as per booking conditions.
- Guests remove the duvet, mattress protector and pillow from each bed and put into the laundry bags provided. They will ‘rest’ for a week and we will bring a fresh set for the next guests.
- Guests remove the sofa cushions and put them in to the bags provided.
- In the cottages which don’t have a dishwasher, guests must put all the crockery, glassware and cutlery in to the box provided. This is so we can put it through the farmhouse dishwasher.
- In the cottages with a dishwasher, guests must fill the dishwasher with all the crockery, glassware and cutlery before leaving – and put it on a 60 degree wash.
- Guests leave the windows open and if it is not windy, the door to the cottage open too. This is to reduce the risk of airborne virus when we go in.
Arrival and departures times:
- Arrival time is now an hour later – at 6pm.
- Departure time is now an hour earlier – at 9am. It will be really crucial that guests leave on time.
- We are not showing guests in on arrival, but hope we will see you outside during your stay, at a social distance.
- Test and Trace: We have to collect names and contact details of each guest. This will be done through the booking system, we will email about this.
What to bring:
- We ask guests to bring their own bedlinen and towels.
- Pillows: we will provide one pillow per person. If you use a second pillow please bring your own.
In the cottage itself:
- The visitor information and house files have been removed from each cottage. We have created a digital Guest Book which can be downloaded and used offline, or printed if need be. You will receive this once you have paid your balance.
- We have removed non essential soft furnishings – such as floor rugs, bedspreads and some cushions.
- Any non essential decorative objects have been removed from the cottages.
- Books will remain, but they have not been sanitised and guests must wash their hands after touching them.
- There is 4G EE and Vodafone mobile phone signal here, so those using providers associated with EE and Vodafone will have signal – if not in the cottage within a few metres.
- The communal Phone Room is closed this year however you can access the internet from outside the building.
- There is unlimited broadband in the 4 Treshnish Cottages and Toechtamhor.
Symptoms of Covid-19:
- Please do not travel if you or any of your party are unwell and have possible symptoms of Covid-19.
- If a guest has symptoms of Covid-19 whilst staying here:
- If a guest should have symptoms of Covid-19 whilst staying here, current legislation is that they must travel home immediately. However at the moment Calmac will not carry passengers with Covid-19. We hope the powers that be will change this so that Lochaline – Fishnish ferry can be used, as passengers can stay in their vehicle. But if not, this could mean you would have to stay on in our cottage. If this is the case, we will have to charge for the additional time in the cottage, at the full weekly price and also 72 hours after your departure.
- Should guests staying in the cottage before your booking show symptoms of Covid-19 your booking may be cancelled, at short notice. Obviously we hope not to have to resort to this, but it is a possibility.
- Currently Calmac are operating a reduced service on the Oban Craignure route. If you have an existing booking, it may have been cancelled. Please check with Calmac directly.
- Foot passengers need to pre-book their crossing before travel. Contact Calmac directly.
Things to be aware of:
- Some visitor attractions, such as Mull Aquarium and Mull Museum, have made the difficult decision not to open up again this summer.
- A lot of eating places will not be operating in the same way this year. Some are not opening, others are only offering takeaways.
- Turus Mara is hoping to do some trips to the Treshnish Isles.
- Mull Magic will be operating this summer.
- Nature Scotland is hoping to offer guided tours this summer – contact them for details.
- The Boathouse on Ulva is closed for the rest of the season.
Please look at the Calmac website for up to date ferry information.
Local website with massive amount of information relating to Mull and Iona Covid-19: Mull Health.
Please read the Visit Mull and Iona Visitor Charter here.
For information on what is open this summer, please visit the Visit Mull and Iona website.
If you have any queries please get in touch by email. In spite of all this we will be giving you a warm welcome, albeit from a social distance!